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Loyalty and Reward Management Solutions

Frequent Flyer

LoyaltyPlus has the solution you need to reduce costs while addressing the aviation industry’s unexpected and unique challenges. Airlines look for creative ways to re-engage with their customers; LoyaltyPlus provides comprehensive but cost-effective Loyalty and CRM functionality for specific markets, including Cargo, Airport Loyalty and Industry Travel.

frequent freighter
Management Portal

Web-based access for
home or office located
customer service agents
and programme
administrators

Accrual & Redemption

Flexible accrual and
redemption processes
including revenue-based
solutions to deliver
programme strategy

News

Newsletters and
promotions via email and
SMS, using text or HTML
to engage with members

Fraud Prevention

Fraud prevention analytics,
account suspension and
blacklisting to protect
against revenue loss,
encryption to protect your
valued members’ data

Business Rules

Self-service, configurable
business rules to respond
rapidly to changing business
requirements such as
adding new routes

Tiers

Flexible tier rules to align
with your programme
strategy and support elite
member benefits

Member Details

Detailed member
information including
demographics and
preferences to support
personalisation

Workflow

Configurable workflow to
ensure excellent service
delivery to your members
in all types of engagement

Member Portal

Self-service account
access for your members
including real-time
retro-credits freeing up
agents’ time for more
valuable member
interactions

Promotion & Triggers

Self-service wizards to
manage promotions,
communications triggered
by specific events to drive
productivity

Analytics

Data analytics and reports,
to monitor KPIs and for
decision support

PSS Integration

Integration with your PSS
for automated earn and
burn, customer-centric
processes and automated
redemption bookings

Scale-up your loyalty programme by adding LoyaltyPlus optional functionality.  Choose from a range of modules designed for personalisation, revenue generation, collaboration, advanced anaytics and extended integration with systems outside your PSS.

solution plus
Campaigns

Campaign management
wizard, enabling
personalised content and
offers as part of your brand
engagement strategy

Accounting Pool

Configurable account
pooling function to add
value to your programme
and help grow membership

Alliances

Automated alliance file
exchange enabling your
members to earn miles on
your partners’ flights, and
generating revenue

Prospect Engagement

Load non-members onto
the database and utilise the
CRM tools to engage with
prospects and grow your
programme

Advanced Analytics

Comprehensive data feed
for external data processing
and advanced analytics for
deep customer insights and
decision support

Corporates

A corporate tool to drive
value from your business,
customers and other
organisations, with flexible
earn and burn rules

Surveys

Survey wizard to build
member insights and
reward them with miles/
points for the information
they share, enabling better
personalisation

Intelligent Segmentation

Intelligent, system
maintained segmentation
for ongoing personalised
communication to
qualifying members of
your target segments

Partners

Accrual partner interface
with automated invoicing to
generate revenue from the
sale of miles to partners
efficiently

Other Member Types

Staff and agent member
types for rewarding your
team and incentivising your
external sales agents

Advanced Integration

A comprehensive set of APIs
available to cover all
member self-service and
other functionality required
by external systems

Online Shopping Mall

Different redemption options
including retail products and
services to ensure all
members can access rewards

Frequent Freighter

Our modular design philosophy enables us to build loyalty programs that are flexible, scalable, and adaptable. We understand that every business has its own set of requirements, objectives, and challenges. By leveraging our modular approach, we can select the most suitable components from our toolbox and assemble them into a cohesive, customized loyalty program that meets your specific goals. Let us assemble the perfect combination of components from our toolbox to deliver a best-of-breed platform that drives engagement, boosts customer satisfaction, and accelerates your business growth.

frequent freighter
Management Portal

Real-time service
operations and programme
reporting, and programme
administration functions

Accrual & Redemption

Automated accrual and
redemption processes
including revenue-based
solutions to deliver on
programme strategy

News

Newsletters and
promotions via email and
SMS to engage with
members

Fraud Prevention

Fraud prevention analytics,
account suspension and
blacklisting to protect
against revenue loss,
encryption to protect your
valued members’ data

Business Rules

Self-service, configurable
business rules to respond
rapidly to changing
business requirements such
as adding new routes

Tiers

Flexible tier rules to align
with your programme
strategy and support elite
member benefits

Member Details

Detailed member
information including
demographics and
lifestyle preferences to support
personalisation

Workflow

Configurable workflow to
ensure excellent service
delivery to your members
in all types of engagement

Member Portal

Self-service account
access for your members
including real-time
retro-credits freeing up
agents’ time for more
valuable member
interactions

Promotion & Triggers

Self-service wizards to
manage promotions,
communications triggered
by specific events to drive
productivity

Analytics

Data analytics and reports,
to monitor KPIs and for
decision support

CMS Integration

Integration with your CMS
for automated earn and
burn, customer-centric
processes, and automated
redemption bookings

Scale-up as your Frequent Freighter loyalty programme evolves by adding LoyaltyPlus optional functionality. Choose from a range of modules designed for personalisation, revenue generation, collaboration, advanced analytics, and extended integration with systems outside your PSS. Start tracking and rewarding activity of customers and agents or agent companies to keep them supporting your brand.

solution plus
Campaigns

Campaign management
wizard, enabling
personalised content and
offers as part of your brand
engagement strategy

Accounting Pool

Configurable account
pooling function to add
value to your programme
and help grow membership

Alliances

Automated alliance file
exchange enabling your
members to earn miles on
your partners’ flights, and
generating revenue

Prospect Engagement

Load non-members onto
the database and utilise the
CRM tools to engage with
prospects and grow your
programme

Advanced Analytics

Comprehensive data feed
for external data processing
and advanced analytics for
deep customer insights and
decision support

Corporates

Reward and increase
Business-to-Business spend
through automated and
flexible earn and burn rules

Surveys

Survey wizard to build
member insights and
reward them with miles/
points for the information
they share, enabling better
personalisation

Intelligent Segmentation

Intelligent, system
maintained segmentation
for ongoing personalised
communication to
qualifying members of
your target segments

Partners

Accrual partner interface
with automated invoicing to
generate revenue from the
sale of miles to partners
efficiently

Other Member Types

Staff and agent member
types for rewarding your
team and incentivising your
external sales agents

Advanced Integration

A comprehensive set of APIs
available to cover all
member self-service and
other functionality required
by external systems

Online Shopping Mall

Different redemption options
including retail products and
services to ensure all
members can access rewards

Frequent Stay

LoyaltyPlus has the solution you need to reduce costs while addressing the aviation industry’s unexpected and unique challenges. Airlines look for
creative ways to re-engage with their customers; LoyaltyPlus provides comprehensive but cost-effective Loyalty and CRM functionality for specific markets, including Cargo, Airport Loyalty and Industry Travel.

frequent freighter
Management Portal

Web-based access for
home or office located
customer service agents
and programme
administrators

Accrual & Redemption

Flexible accrual and
redemption processes
including revenue-based
solutions to deliver
programme strategy

News

Newsletters and
promotions via email and
SMS, using text or HTML
to engage with members

Fraud Prevention

Fraud prevention analytics,
account suspension and
blacklisting to protect
against revenue loss,
encryption to protect your
valued members’ data

Business Rules

Self-service, configurable
business rules to respond
rapidly to changing business
requirements such as
adding new routes

Tiers

Flexible tier rules to align
with your programme
strategy and support elite
member benefits

Member Details

Detailed member
information including
demographics and
preferences to support
personalisation

Workflow

Configurable workflow to
ensure excellent service
delivery to your members
in all types of engagement

Member Portal

Self-service account
access for your members
including real-time
retro-credits freeing up
agents’ time for more
valuable member
interactions

Promotion & Triggers

Self-service wizards to
manage promotions,
communications triggered
by specific events to drive
productivity

Analytics

Data analytics and reports,
to monitor KPIs and for
decision support

PSS Integration

Integration with your PSS
for automated earn and
burn, customer-centric
processes and automated
redemption bookings

Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Scale-up as your FrequentStay loyalty
programme evolves by adding LoyaltyPlus optional functionality. Choose from a range of modules designed for personalisation, revenue
generation, collaboration, advanced analytics, and extended integration with systems outside your PSS.

solution plus
Campaigns

Campaign management
wizard, enabling
personalised content and
offers as part of your brand
engagement strategy

Accounting Pool

Configurable account
pooling function to add
value to your programme
and help grow membership

Alliances

Automated alliance file
exchange enabling your
members to earn miles on
your partners’ flights, and
generating revenue

Prospect Engagement

Load non-members onto
the database and utilise the
CRM tools to engage with
prospects and grow your
programme

Advanced Analytics

Comprehensive data feed
for external data processing
and advanced analytics for
deep customer insights and
decision support

Corporates

Reward and increase
Business-to-Business spend
through automated and
flexible earn and burn rules

Surveys

Survey wizard to build
member insights and
reward them with miles/
points for the information
they share, enabling better
personalisation

Intelligent Segmentation

Intelligent, system
maintained segmentation
for ongoing personalised
communication to
qualifying members of
your target segments

Partners

Accrual partner interface
with automated invoicing to
generate revenue from the
sale of miles to partners
efficiently

Other Member Types

Staff and agent member
types for rewarding your
team and incentivising your
external sales agents

Advanced Integration

A comprehensive set of APIs
available to cover all
member self-service and
other functionality required
by external systems

Online Shopping Mall

Different redemption options
including retail products and
services to ensure all
members can access rewards

Frequent Shopper

LoyaltyPlus has built customer incentive solutions for our clients to create the kind of loyalty that has retained and delighted many customers over th eyears, helping you determine specific customer behaviour to benefit your business.  Our customer loyalty programmes assist you in prioritising interactions over transactions.

frequent freighter
Management Portal

Web-based access for
home or office located
customer service agents
and programme
administrators

Accrual & Redemption

Flexible accrual and
redemption processes
including revenue-based
solutions to deliver
programme strategy

News

Newsletters and
promotions via email and
SMS, using text or HTML
to engage with members

Fraud Prevention

Fraud prevention analytics,
account suspension and
blacklisting to protect
against revenue loss,
encryption to protect your
valued members’ data

Business Rules

Self-service, configurable
business rules to respond
rapidly to changing business
requirements such as
adding new routes

Tiers

Flexible tier rules to align
with your programme
strategy and support elite
member benefits

Member Details

Detailed member
information including
demographics and
preferences to support
personalisation

Workflow

Configurable workflow to
ensure excellent service
delivery to your members
in all types of engagement

Member Portal

Self-service account
access for your members
including real-time
retro-credits freeing up
agents’ time for more
valuable member
interactions

Promotion & Triggers

Self-service wizards to
manage promotions,
communications triggered
by specific events to drive
productivity

Analytics

Data analytics and reports,
to monitor KPIs and for
decision support

Integration

Integration with retail
accounting systems to
record transaction data for
deep customer insights and
with POS for redemptions
and vouchers

Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Scale-up as your FrequentStay loyalty
programme evolves by adding LoyaltyPlus optional functionality. Choose from a range of modules designed for personalisation, revenue
generation, collaboration, advanced analytics, and extended integration with systems outside your PSS.

solution plus
Campaigns

Campaign management
wizard, enabling
personalised content and
offers as part of your brand
engagement strategy

Accounting Pool

Configurable account
pooling function to add
value to your programme
and help grow membership

Alliances

Automated alliance file
exchange enabling your
members to earn miles on
your partners’ flights, and
generating revenue

Prospect Engagement

Load non-members onto
the database and utilise the
CRM tools to engage with
prospects and grow your
programme

Advanced Analytics

Comprehensive data feed
for external data processing
and advanced analytics for
deep customer insights and
decision support

Corporates

A corporate tool to drive
value from your business
customers and other
organisations, with flexible
earn and burn rules

Surveys

Survey wizard to build
member insights and
reward them with miles/
points for the information
they share, enabling better
personalisation

Intelligent Segmentation

Intelligent, system
maintained segmentation
for ongoing personalised
communication to
qualifying members of
your target segments

Partners

Accrual partner interface
with automated invoicing to
generate revenue from the
sale of miles to partners
efficiently

Other Member Types

Staff and agent member
types for rewarding your
team and incentivising your
external sales agents

Advanced Integration

A comprehensive set of APIs
available to cover all
member self-service and
other functionality required
by external systems

Online Shopping Mall

Different redemption options
including retail products and
services to ensure all
members can access rewards

Employee Rewards

LoyaltyPlus Employee Rewards provides you with more flexibility to reward your employees for exceptional performance

Employee Reward Incentive Programme
Employees thrive on a moment of appreciation. An employee Benefit
Programme is more than the gift or the kind words, it’s about building
a working relationship and acknowledging all the effort employees
put into your business to achieve company goals and successes.
Research has shown that a great deal of benefit can be derived from
incentivising and rewarding employees with points over cash rewards.
They’re easy to use and allow for guilt-freespending on something
employees want, rather than getting swallowed up in household bills.

Incentive Programme Benefit

  • Boost productivity
  • Better top talent retention
  • Incentivise more sales and higher profits
  • Higher customer satisfaction

Incentive Programme Derivable

Sales Incentive Program

Use Incentives to motivate sales reps to:

  • Surpass performance metrics
  • Uphold company values
  • Increase product knowledge
  • Improve client satisfaction

Employee Incentive Program

Use recognition to motivate employees to:

  • Build a culture of high-performance
  • Demonstrate core values
  • Provide better customer service
  • Stay loyal to your company

Channel Incentive Program

Use incentives to enable your contractors, dealers and distributors to:

  • Prioritise your products
  • Create better visibility
  • Advocate your brand
  • Sell your products more effectively

Reseller Programmes

Use incentives within your supply chain to:

  • Increase sales and profitability from resale
  • Build strategic partnerships with resellers
  • Enhance product knowledge and enthusiasm