Loyalty and Reward Management Solutions
Frequent Flyer
LoyaltyPlus has the solution you need to reduce costs while addressing the aviation industry’s unexpected and unique challenges. Airlines look for creative ways to re-engage with their customers; LoyaltyPlus provides comprehensive but cost-effective Loyalty and CRM functionality for specific markets, including Cargo, Airport Loyalty and Industry Travel.
Web-based access for
home or office located
customer service agents
and programme
administrators
Flexible accrual and
redemption processes
including revenue-based
solutions to deliver
programme strategy
Newsletters and
promotions via email and
SMS, using text or HTML
to engage with members
Fraud prevention analytics,
account suspension and
blacklisting to protect
against revenue loss,
encryption to protect your
valued members’ data
Self-service, configurable
business rules to respond
rapidly to changing business
requirements such as
adding new routes
Flexible tier rules to align
with your programme
strategy and support elite
member benefits
Detailed member
information including
demographics and
preferences to support
personalisation
Configurable workflow to
ensure excellent service
delivery to your members
in all types of engagement
Self-service account
access for your members
including real-time
retro-credits freeing up
agents’ time for more
valuable member
interactions
Self-service wizards to
manage promotions,
communications triggered
by specific events to drive
productivity
Data analytics and reports,
to monitor KPIs and for
decision support
Integration with your PSS
for automated earn and
burn, customer-centric
processes and automated
redemption bookings
Scale-up your loyalty programme by adding LoyaltyPlus optional functionality. Choose from a range of modules designed for personalisation, revenue generation, collaboration, advanced anaytics and extended integration with systems outside your PSS.
Campaign management
wizard, enabling
personalised content and
offers as part of your brand
engagement strategy
Configurable account
pooling function to add
value to your programme
and help grow membership
Automated alliance file
exchange enabling your
members to earn miles on
your partners’ flights, and
generating revenue
Load non-members onto
the database and utilise the
CRM tools to engage with
prospects and grow your
programme
Comprehensive data feed
for external data processing
and advanced analytics for
deep customer insights and
decision support
A corporate tool to drive
value from your business,
customers and other
organisations, with flexible
earn and burn rules
Survey wizard to build
member insights and
reward them with miles/
points for the information
they share, enabling better
personalisation
Intelligent, system
maintained segmentation
for ongoing personalised
communication to
qualifying members of
your target segments
Accrual partner interface
with automated invoicing to
generate revenue from the
sale of miles to partners
efficiently
Staff and agent member
types for rewarding your
team and incentivising your
external sales agents
A comprehensive set of APIs
available to cover all
member self-service and
other functionality required
by external systems
Different redemption options
including retail products and
services to ensure all
members can access rewards
Frequent Freighter
Our modular design philosophy enables us to build loyalty programs that are flexible, scalable, and adaptable. We understand that every business has its own set of requirements, objectives, and challenges. By leveraging our modular approach, we can select the most suitable components from our toolbox and assemble them into a cohesive, customized loyalty program that meets your specific goals. Let us assemble the perfect combination of components from our toolbox to deliver a best-of-breed platform that drives engagement, boosts customer satisfaction, and accelerates your business growth.
Real-time service
operations and programme
reporting, and programme
administration functions
Automated accrual and
redemption processes
including revenue-based
solutions to deliver on
programme strategy
Newsletters and
promotions via email and
SMS to engage with
members
Fraud prevention analytics,
account suspension and
blacklisting to protect
against revenue loss,
encryption to protect your
valued members’ data
Self-service, configurable
business rules to respond
rapidly to changing
business requirements such
as adding new routes
Flexible tier rules to align
with your programme
strategy and support elite
member benefits
Detailed member
information including
demographics and
lifestyle preferences to support
personalisation
Configurable workflow to
ensure excellent service
delivery to your members
in all types of engagement
Self-service account
access for your members
including real-time
retro-credits freeing up
agents’ time for more
valuable member
interactions
Self-service wizards to
manage promotions,
communications triggered
by specific events to drive
productivity
Data analytics and reports,
to monitor KPIs and for
decision support
Integration with your CMS
for automated earn and
burn, customer-centric
processes, and automated
redemption bookings
Scale-up as your Frequent Freighter loyalty programme evolves by adding LoyaltyPlus optional functionality. Choose from a range of modules designed for personalisation, revenue generation, collaboration, advanced analytics, and extended integration with systems outside your PSS. Start tracking and rewarding activity of customers and agents or agent companies to keep them supporting your brand.
Campaign management
wizard, enabling
personalised content and
offers as part of your brand
engagement strategy
Configurable account
pooling function to add
value to your programme
and help grow membership
Automated alliance file
exchange enabling your
members to earn miles on
your partners’ flights, and
generating revenue
Load non-members onto
the database and utilise the
CRM tools to engage with
prospects and grow your
programme
Comprehensive data feed
for external data processing
and advanced analytics for
deep customer insights and
decision support
Reward and increase
Business-to-Business spend
through automated and
flexible earn and burn rules
Survey wizard to build
member insights and
reward them with miles/
points for the information
they share, enabling better
personalisation
Intelligent, system
maintained segmentation
for ongoing personalised
communication to
qualifying members of
your target segments
Accrual partner interface
with automated invoicing to
generate revenue from the
sale of miles to partners
efficiently
Staff and agent member
types for rewarding your
team and incentivising your
external sales agents
A comprehensive set of APIs
available to cover all
member self-service and
other functionality required
by external systems
Different redemption options
including retail products and
services to ensure all
members can access rewards
Frequent Stay
LoyaltyPlus has the solution you need to reduce costs while addressing the aviation industry’s unexpected and unique challenges. Airlines look for
creative ways to re-engage with their customers; LoyaltyPlus provides comprehensive but cost-effective Loyalty and CRM functionality for specific markets, including Cargo, Airport Loyalty and Industry Travel.
Web-based access for
home or office located
customer service agents
and programme
administrators
Flexible accrual and
redemption processes
including revenue-based
solutions to deliver
programme strategy
Newsletters and
promotions via email and
SMS, using text or HTML
to engage with members
Fraud prevention analytics,
account suspension and
blacklisting to protect
against revenue loss,
encryption to protect your
valued members’ data
Self-service, configurable
business rules to respond
rapidly to changing business
requirements such as
adding new routes
Flexible tier rules to align
with your programme
strategy and support elite
member benefits
Detailed member
information including
demographics and
preferences to support
personalisation
Configurable workflow to
ensure excellent service
delivery to your members
in all types of engagement
Self-service account
access for your members
including real-time
retro-credits freeing up
agents’ time for more
valuable member
interactions
Self-service wizards to
manage promotions,
communications triggered
by specific events to drive
productivity
Data analytics and reports,
to monitor KPIs and for
decision support
Integration with your PSS
for automated earn and
burn, customer-centric
processes and automated
redemption bookings
Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Scale-up as your FrequentStay loyalty
programme evolves by adding LoyaltyPlus optional functionality. Choose from a range of modules designed for personalisation, revenue
generation, collaboration, advanced analytics, and extended integration with systems outside your PSS.
Campaign management
wizard, enabling
personalised content and
offers as part of your brand
engagement strategy
Configurable account
pooling function to add
value to your programme
and help grow membership
Automated alliance file
exchange enabling your
members to earn miles on
your partners’ flights, and
generating revenue
Load non-members onto
the database and utilise the
CRM tools to engage with
prospects and grow your
programme
Comprehensive data feed
for external data processing
and advanced analytics for
deep customer insights and
decision support
Reward and increase
Business-to-Business spend
through automated and
flexible earn and burn rules
Survey wizard to build
member insights and
reward them with miles/
points for the information
they share, enabling better
personalisation
Intelligent, system
maintained segmentation
for ongoing personalised
communication to
qualifying members of
your target segments
Accrual partner interface
with automated invoicing to
generate revenue from the
sale of miles to partners
efficiently
Staff and agent member
types for rewarding your
team and incentivising your
external sales agents
A comprehensive set of APIs
available to cover all
member self-service and
other functionality required
by external systems
Different redemption options
including retail products and
services to ensure all
members can access rewards
Frequent Shopper
LoyaltyPlus has built customer incentive solutions for our clients to create the kind of loyalty that has retained and delighted many customers over th eyears, helping you determine specific customer behaviour to benefit your business. Our customer loyalty programmes assist you in prioritising interactions over transactions.
Web-based access for
home or office located
customer service agents
and programme
administrators
Flexible accrual and
redemption processes
including revenue-based
solutions to deliver
programme strategy
Newsletters and
promotions via email and
SMS, using text or HTML
to engage with members
Fraud prevention analytics,
account suspension and
blacklisting to protect
against revenue loss,
encryption to protect your
valued members’ data
Self-service, configurable
business rules to respond
rapidly to changing business
requirements such as
adding new routes
Flexible tier rules to align
with your programme
strategy and support elite
member benefits
Detailed member
information including
demographics and
preferences to support
personalisation
Configurable workflow to
ensure excellent service
delivery to your members
in all types of engagement
Self-service account
access for your members
including real-time
retro-credits freeing up
agents’ time for more
valuable member
interactions
Self-service wizards to
manage promotions,
communications triggered
by specific events to drive
productivity
Data analytics and reports,
to monitor KPIs and for
decision support
Integration with retail
accounting systems to
record transaction data for
deep customer insights and
with POS for redemptions
and vouchers
Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Scale-up as your FrequentStay loyalty
programme evolves by adding LoyaltyPlus optional functionality. Choose from a range of modules designed for personalisation, revenue
generation, collaboration, advanced analytics, and extended integration with systems outside your PSS.
Campaign management
wizard, enabling
personalised content and
offers as part of your brand
engagement strategy
Configurable account
pooling function to add
value to your programme
and help grow membership
Automated alliance file
exchange enabling your
members to earn miles on
your partners’ flights, and
generating revenue
Load non-members onto
the database and utilise the
CRM tools to engage with
prospects and grow your
programme
Comprehensive data feed
for external data processing
and advanced analytics for
deep customer insights and
decision support
A corporate tool to drive
value from your business
customers and other
organisations, with flexible
earn and burn rules
Survey wizard to build
member insights and
reward them with miles/
points for the information
they share, enabling better
personalisation
Intelligent, system
maintained segmentation
for ongoing personalised
communication to
qualifying members of
your target segments
Accrual partner interface
with automated invoicing to
generate revenue from the
sale of miles to partners
efficiently
Staff and agent member
types for rewarding your
team and incentivising your
external sales agents
A comprehensive set of APIs
available to cover all
member self-service and
other functionality required
by external systems
Different redemption options
including retail products and
services to ensure all
members can access rewards
Employee Rewards
LoyaltyPlus Employee Rewards provides you with more flexibility to reward your employees for exceptional performance
Employee Reward Incentive Programme
Employees thrive on a moment of appreciation. An employee Benefit
Programme is more than the gift or the kind words, it’s about building
a working relationship and acknowledging all the effort employees
put into your business to achieve company goals and successes.
Research has shown that a great deal of benefit can be derived from
incentivising and rewarding employees with points over cash rewards.
They’re easy to use and allow for guilt-freespending on something
employees want, rather than getting swallowed up in household bills.
Incentive Programme Benefit
- Boost productivity
- Better top talent retention
- Incentivise more sales and higher profits
- Higher customer satisfaction
Incentive Programme Derivable
Sales Incentive Program
Use Incentives to motivate sales reps to:
- Surpass performance metrics
- Uphold company values
- Increase product knowledge
- Improve client satisfaction
Employee Incentive Program
Use recognition to motivate employees to:
- Build a culture of high-performance
- Demonstrate core values
- Provide better customer service
- Stay loyal to your company
Channel Incentive Program
Use incentives to enable your contractors, dealers and distributors to:
- Prioritise your products
- Create better visibility
- Advocate your brand
- Sell your products more effectively
Reseller Programmes
Use incentives within your supply chain to:
- Increase sales and profitability from resale
- Build strategic partnerships with resellers
- Enhance product knowledge and enthusiasm