Will the current crisis ground aviation?

Or will operators find a way through turbulent market and secure passenger support? Customer experience and loyalty continue to dominate business considerations across most industries today. For some markets,...

LoyaltyPlus guide to retaining lifelong customers

Despite worldwide economic pressure and the impact being felt across many industries, there are ways for businesses to not only sustain operations, but actually capitalise on customer loyalty –...

Why loyalty programmes can prop your business up

It’s no secret that businesses across most industries and sectors have their proverbial backs against the wall. The COVID-19 lockdowns and economic pressure, along with major disruption to operations,...

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Customer loyalty should remain top of mind during COVID-19

As businesses strategise over the best way to deal with the COVID-19 pandemic, they cannot afford to lose sight of the importance of sustaining the best customer experience and...

Loyalty underpins e-commerce in 2020 as world goes digital

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer...

Range of loyalty programmes reflects the rise of CX

Businesses are spoilt for choice and can use a single model or combine offerings. Effectively matching up a loyalty programme to your brand is as important as the brand...

Loyalty programmes: a question of knowing what works

Experts in digital retail, e-commerce and customer relationship management (CRM) agree that a finely-tuned, well-executed loyalty programme can take a business to the next level of operation. However, the...

Why businesses need to consider loyalty programmes

Modern marketing tools are key to powerful customer service. If repeat business is about regular customers, then loyalty programmes is the mechanism businesses can use to attract and retain...

Optimising Data Intelligence for Increased ROI

Data intelligence is described as the analysis of different types of data, for example internal data, external data, including big data. Companies use this intelligence to better understand the...